Service

Service from which customers benefit

Our day-to-day work is characterised by the manufacture and distribution of excellent tools and the lean organisational structure within our company enables us to keep in close contact with our markets, suppliers and customers. Our daily efforts are applied unceasingly to ensuring the satisfaction of our customers because, after all, our commitment extends far beyond the actual sales activity.

Customer service as we understand it is exactly that, it is a service provided to the benefit of the customer. This notion of service is applied from the very first enquiry to individual project management, punctual delivery and full after-sales support

We consider every single action that takes place within the framework of these activities to be a valuable link in a complex holistic chain of services.

Service

Advice

Even those who have been involved in the field of hand tools for many years still sometimes need the support of an experienced manufacturer. At ELORA you will receive professional advice in the following areas:

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Product selection

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Application advice

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Custom-made products

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Maintenance and repair

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Regional contact persons

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Spare parts

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Individual advice on site

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For further questions please contact us!

Service

Logistics

Punctual deliveries are not just an idea at ELORA, they are a key factor in every successful business
transaction. This is why uncompromising adherence to agreed delivery dates and a transparent, customer-centric flow of information in all things relating to the shipment are so important to us. Short delivery times, non-bureaucratic order processing and individual, personal advice are all features of the way our logistics department works.

It is hardly surprising that we have made full use of state-of-the-art technology for many years and it is the seamless integration of this technology with our warehouse management system that guarantees quickest possible dispatch of every ELORA quality product to its customer. To ensure delay-free shipment of our orders we employ the most suitable transport logistics: Air and surface freight, forwarding, parcels services, courier services