Service from which customers benefit
Customer service as we understand it is exactly that, it is a service provided to the benefit of the customer. This notion of service is applied from the very first enquiry to individual project management, punctual delivery and full after-sales support
We consider every single action that takes place within the framework of these activities to be a valuable link in a complex holistic chain of services.
Even those who have been involved in the field of hand tools for many years still sometimes need the support of an experienced manufacturer. At ELORA you will receive professional advice in the following areas:
Maintenance and repair
Regional contact persons
Individual advice on site
For further questions please contact us!
transaction. This is why uncompromising adherence to agreed delivery dates and a transparent, customer-centric flow of information in all things relating to the shipment are so important to us. Short delivery times, non-bureaucratic order processing and individual, personal advice are all features of the way our logistics department works.
It is hardly surprising that we have made full use of state-of-the-art technology for many years and it is the seamless integration of this technology with our warehouse management system that guarantees quickest possible dispatch of every ELORA quality product to its customer. To ensure delay-free shipment of our orders we employ the most suitable transport logistics: Air and surface freight, forwarding, parcels services, courier services